Delivery

Free, tracked UK delivery on Parts & Accsessory orders £100 Net and Over.*

Delivery is free on orders over £100 Net, with delivery £12 Net for orders below this value. There are surcharges for international deliveries, offshore deliveries and some areas of the UK. Accurate delivery costs will be provided at checkout where applicable.

We also have a range of premium delivery services available to all areas of the UK, including timed slots, Saturday delivery and DPD Pick-up. Please contact us for prices.

Please note:

Bicycles are shipped from a different warehouse to other items and so may arrive in advance of any other items you have ordered. We will always aim to get all items to you by the date referenced in your order confirmation email.

 

Bicycle Delivery T&C's

All of our bicycles will be shipped with a 24h (Not Guaranteed) Carrier as standard. 12pm Cut Off.

*One Bike - £10

*Two Bikes - £15

*Three bikes & Over - FREE

Ebikes

*One Ebike – £19.99

*Two Ebikes - £25

*Three Ebikes - FREE

*Free Delivery applies to most areas of the UK but some offshore locations and areas of Scotland and the Highlands may incur a surcharge of £39.99. Please check the shipping cost before checking out, these areas may also have an extended lead time.

Please note: You will receive a tracking notification from the courier when you item is shipped.

We'll make sure this is clear to you when you add your items to the basket, and you will be able to see an accurate delivery estimate in the checkout. If you're unsure, you can always get in touch by calling 01733 810553 or emailing info@pellparker.co.uk

 

Not received your order.

 

Firstly, please check to see if you have received an email from us, telling you your order has been sent. If you haven't received any emails confirming your order, then email us or give us a call on 01733 810553 and one of our customer service team will be able to help.

In the unlikely event that you've not had your item(s) delivered in the timeframe that was provided, please get in touch by calling 01733 810553 or emailing info@pellparkerco.uk. Make sure you've got your order reference number to hand (you'll find this in your order confirmation email).

Damaged order/items

If your items are damaged in transit, please contact us as soon as you have received them. If the packaging is visibly damaged, then please do not sign for the goods. We can't be held responsible for damaged caused by the courier after a package has been signed for. If you do not have the opportunity to inspect the delivery. You must inform us via email of any such problems within 7 working days.

Please note: if you have instructed the courier to leave your package on your doorstep or in another insecure place, we cannot claim for missing items or damage to your package. We therefore strongly recommend that you ask the courier to leave your package with a trusted neighbour or collect it from a local delivery depot.

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